If you need to send your machine back for inspection, please follow the steps below to ensure a smooth process.
Step 1: Print & Complete the RMA Form
You can download your RMA Form below. For your RMA number, please use your name or company name followed by the date in this format: ZOVERTANG-26-02-25.
- Please print the form and fill in any remaining blanks. If you can not print the form please ensure that you send the form across to sales@zovertang.co.uk and ensure that your RMA number is clearly displayed on the box.
- Attach it to the box using a documents-enclosed wallet or place it inside the package.
RMA Form - PDF Format
RMA Form - Microsoft Word Docment Format
Step 2: Properly Package Your Machine
To prevent damage during transit, follow these packaging guidelines:
- Use at least 3-4 cm (1 inch) of bubble wrap around the entire machine.
- Choose a sturdy, appropriately sized box for secure shipping.
- We do not cover transit damage, so ensure the packaging is strong enough to protect the machine. We would highly recommend sending tracked and insured.
Step 3: Label the Outside of the Box
Include a separate document (placed inside or taped securely to the outside of the box) with:
✅ Your Name
✅ Business Name
✅ Original Order Number
✅ Contact Number
✅ Your RMA Form
Step 4: Send to Our Workshop
Ship your machine to the following address:
📍 ZOVERTANG REPAIRS
328 / 328A Southcoates Lane
Hull
HU9 3TN
📞 01482 961 261
Inspection Turnaround Time
Our standard inspection turnaround time is 1-2 working days, but it may take longer during busy periods.
If you have any questions, feel free to contact us.